Introducing CitNOW Triage

Why CitNOW Triage

CitNOW Triage allows customers to identify and capture photo and video evidence of any issues they have with their vehicle prior to any appointment or booking. This pre-diagnostic communication empowers customers to submit video footage and photos which the workshop team can review and triage remotely - saving time and money.

A fully branded web application, bespoke communication templates and customer questionnaires all ensure a simple and accessible process with more accurate issue diagnosis; enabling retailers to save time and money in ramp utilisation, order parts in advance, increase first-time fix rates and increase customer satisfaction.

Key benefits

Fully digital

Save money through both ramp and technician utilisation and increase first-time fix rates.

Automation

A fully automated, digital workflow, generated by customer activity - meaning zero manual effort.

Customer experience

Provide a great customer experience with faster resolutions to vehicle issues.

Efficiency

Save valuable time by diagnosing issues and ordering parts in advance offering ultimate convenience for you and your customers.

Request a demo

Get ahead with digital pre-diagnosis communication. Fill out the form below to request a demo.

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